Privacy Policy

PRIVACY POLICY

Emreco International Ltd is committed to safeguarding the privacy of our customers and users whilst providing the highest possible quality of service.

Orders and account information are accessed through a secure server (SSL). All information that you input is encrypted before it is sent to us. Furthermore, as required by the UK Data Protection Act 1998, the EU General Data Protection Regulation (2016/679) and the UK Privacy and Electronic Communications (EC Directive) Regulations 2003 (Data Protection Legislation), we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. In order to maintain this security we may occasionally request proof of identity before we are able to disclose sensitive information to you. Under the terms of the Data Protection legislation, we are required to explain to you how we will treat any personal data which we collect from you

Who we are

Emreco International Ltd is registered in Scotland no. SC 014066, our trading address is Fleetwood House 1 Albion Close Slough SL2 5DT. We are also known as the data controller. We offer the beautiful, stylish collection of ladies wear through our mail order catalogues, our stockists throughout the UK and Eire as well as on the internet. The www.emreco.com website, is owned and operated by us. Any questions relating to data protection should be directed to:   Data Protection, Emreco International Ltd Fleetwood House, 1 Albion Close Slough SL2 5DT.

The information we collect and how we use it

In order to fulfil your order (for example - for the purchase of one of our styles), we need to know certain personal information collected at time of order. The information we hold will consist of but not be limited to the following: Title; Name; Address; Mailing Preference flags such as Do not mail, or Do not email; Products purchased from us in the past including their cost; Telephone number if offered to us (this will only be used for matters relating to your order); email address if offered; Where we believe you heard about us from. Credit card details are encrypted after data entry and are not stored on our systems once used.

It is our policy that your information is private and confidential. Accordingly, the personal information you provide to us is stored in a secure location, and is accessible only by designated staff.

We also collect data because it is necessary for the pursuit of our legitimate interests. Our legitimate interests are set out below.

Direct Marketing

Understanding our customers wishes and shopping preferences

Improving our service and our products

How we use your information for Direct Marketing & how to manage your marketing preferences

Marketing by Emreco International Ltd.

We may occasionally contact you by post and/or email to let you know of our new collections and any offers we may be running. This will usually be the form an email or our latest catalogue. If at any time you wish to no longer receive Emreco International Ltd catalogues and/or emails please call us on 01753 873000 or write to us at the address below or go to www.emreco.com/mypreferences and login in to your account, you can unsubscribe to any mailings in the “my Account” section and then select newsletter subscriptions and follow the steps to amend your preferences. Via any of these methods you can also specify whether you wish to receive/not receive communications from us.

Marketing by other companies

We may share your details with other carefully selected retail companies and charities who we feel may be of interest to you. We also work with Epsilon Abacus (registered as Epsilon International UK Ltd), a company that manages the Abacus Alliance on behalf of UK retailers. The participating retailers are active in the following product categories: clothing, collectables, food & wine, gardening, gadgets & entertainment, health & beauty, household goods, and home interiors. They share information on what their customers buy. Epsilon Abacus analyses this pooled information to help retailers understand consumers’ wider buying patterns. From this information, retailers can tailor their communications, sending people suitable offers that should be of interest to them, based on what they like to buy.

Please note that Epsilon Abacus may transfer data outside the EEA. The transfer will take place in the presence of appropriate safeguards, including standard data protection clauses adopted by the EU Commission. If you would like more information, please call us on 01753 873000, write to us at our address below or email us at info@emreco.co.uk

If you would like to stop all unsolicited postal communications, we suggest that you register with the Mailing Preference Service (MPS). MPS is a free service set up in 1983 and funded by the direct mail industry to enable consumers to have their names and home addresses in the UK removed from lists used by the industry. It is actively supported by the Royal Mail and all directly involved trade associations and fully supported by The Information Commissioners Office (ICO). For more information or if you wish to register with the MPS please visit their website www.mpsonline.org.uk