How do I return something to you?
All returns must reach us within 28 days of receipt. To request a return you must let us know exactly what item you are returning and for what reason, this allows us to process your return far quicker and ensure your refund is processed correctly. REQUEST A RETURN CALL US: we can talk you through your return over the phone, just give us a call and one of our customer care team will be there to help MESSAGE US: drop us a message and let us know you would like to return part or all of your order REQUEST A RETURN VIA YOUR ACCOUNT: log into your account and select the "request a return" button on the order in question. HOW WOULD YOU LIKE YOUR RETURN COLLECTED? We make things super simple for you to process your return using MyHermes, giving you the option to either have your return collected or dropped off at your nearest MyHermes collection point. Let us know which would suit you best and we will generate and email you an appopriate returns label. From there we can either book a return on a day that will suits you or you are free to return your parcel at your nearest MyHermes drop off point. To find your nearest MyHermes collection point just enter your postcode on the website below or if you are unsure one of our customer service team are always there to help you explain your options: https://www.myhermes.co.uk/parcelshop-finder.html Once you have requested a return, fill in the form you have been sent with your order and package up your items safely and securely. One of our customer service team will then email you a returns label to stick to the outside of your order - we make returns super easy using MyHermes to collect your order free of charge. If you don't have an email address, don't worry. We can also post your label to you free of charge. RETURN YOUR PARCEL VIA MY HERMES: Once you have your label you are free to return your parcel to your nearest My Hermes collection point, you can search for your nearest collection point via the carrier's site below by entering your postcode: https://www.myhermes.co.uk/parcelshop-finder.html If you would rather have your order collected then let us know when you request your order - we can then find a day that suits you